Privacy Policy

Property Genie Sdn Bhd (1460258-K) (Company) operates propertygenie.com across desktop, mobile, tablet, and apps (including any subdomains).

PLEASE TAKE NOTE THAT BY BROWSING OR CONTINUE TO BROWSE OR OTHERWISE ACCESS ANY CONTENT OR DATA ON PROPERTYGENIE.COM PLATFORM INCLUDING ITS PLATFORMS, ANY SUBDOMAINS OF THOSE PLATFORMS, MOBILE SITES, APPS, APIS AND WIDGETS (TOGETHER CALLED "PLATFORM" IN THESE TERMS), YOU AGREE, ACKNOWLEDGE AND CONFIRM THAT YOU SHALL BE BOUND BY THESE TERMS OF USE. SHOULD YOU OBJECT TO ANY OF THE TERMS UNDER OUR GENERAL TERMS OF USE, PRIVACY POLICY OR OTHER NOTICES ON OUR PLATFORM, YOU SHALL IMMEDIATELY CEASE YOUR USE OF OUR PLATFORM

By your continued use of our Platform, you warrant that you are of legal age and of sound mind to access the services/products on our Platform. Our Platform is not intended for use by any persons who have not reached their legal age (e.g., minors) or persons who are incapable of managing their own affairs or mentally incapacitated.

Take notice that this Privacy Policy and our General Terms of Use shall be the basis on which you may access and use our Platform. We hereby reserve the right to change, vary, modify and/or alter any of the terms in this Privacy Policy and our General Terms of Use or other conditions for using our Platform from time to time. You shall always read and understand the published new terms or conditions on our website. Your continuing use of our Platform constitutes your acceptance of those terms.

The Company acknowledges personal information in accordance with the Malaysia Personal Data Protection Act 2010 and any other applicable local personal data protection laws, regulations, codes of practice, guidelines or guidance notes as may be issued from time to time (as the case may be) ("Privacy Laws").

You acknowledge that personal information including but not limited to your name, address, phone number, email, gender, occupation, personal interests, information regarding search activities and behavior such as the duration of active membership/registration, cookies, web beacons, and measurement software or data relating to survey responses, and any other information provided by you will be collected and processed by the Company.

We may collect personal information such as your name, contact number, and email address when you interact with our Platform, including but not limited to submitting inquiries, expressing interest in listings, or engaging with property-related services.

For some situations, information such as passport, driver's license, health care, social network credentials, user name, site ID, profile photo, email address, and concession cards may be collected and processed to enable verification of identity.

You warrant and acknowledge that the personal information provided by you is your own information or information which you have been authorized to provide to us.

Your personal information will be collected in ways elaborated below; however, the list shall not be exhaustive:

• Administering the Platform.
• Improving your browsing experience by personalization.
• Enabling your use of the services available on the Platform.
• Providing to you the products and services that you have specifically requested.
• Responding to your inquiries or requests pursuant to your emails and/or submission of form(s) on the Platform.
• Responding to and taking follow-up action on complaints regarding the use of the Platform or any product or service provided by us.
• Sending you general commercial communications via any communication channel, not limited to email, voice call, SMS, and app notifications.
• Performing office and operational administrative matters.
• Providing third parties with statistical information about our users. Such statistical information may be used to personalize advertising on the Platform, but cannot be used to identify any individual user.
• Using your information to facilitate communication between you and relevant parties on the Platform, as well as to provide you with updates, promotional offers, or marketing campaigns relating to our services.

Please take note that in the event any of the mentioned information is not provided, we may not be able to provide the full service to you.

The Company may use your personal information to provide you with information about offers, promotions, goods, or services and for direct marketing real estate, investment, and/or financial products/services which we believe may be of interest to you.

We may not so use your personal information for direct marketing or share your information with others for direct marketing unless we have received your consent. Further, we will give you the opportunity to request that your information not be used for further direct marketing in the future in our communications with you.

We may disclose personal information to our related bodies corporate, service providers, or business partners.

We may also disclose your personal data to third parties such as our service providers and professional advisors for the following purposes:

• To comply with any legal requirement.
• To enforce or apply our General Terms of Use and other agreements.
• To protect our rights, property, and safety, and the rights, property, and safety of our affiliates and subsidiaries, other users of the Platform.
• In connection with any legal proceedings or prospective legal proceedings.
• In connection with a business asset transaction (i.e. the purchase, sale, lease, merger or amalgamation or any other acquisition, disposal or financing of an organization or a portion of an organization or of any of the business or assets of an organization) to which we are a party or a prospective party.

If you request information from any organization through the Platform, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organizations collect, use, disclose, store, process, or handle personal information you provide to them through the Platform.

Personal information submitted by customers and visitors to the Platform may be held on servers located in your country of residence or in the data centers of our outsourced data processors with data centers which may be outside of your residence country. We transfer data outside of your country of residence to our service providers to obtain secure storage, back-up, and data retrieval services and to provide services. We have implemented policies and procedures to safeguard the secure storage and processing of data with its related companies and has verified the security arrangements of its outsourced data processors. When you provide us with your personal information, you give us your consent to store your personal information outside of your country of residence for the purposes described above.

We use cookies, web beacons, and measurement software and tools on the Platform, and so do our service providers and third parties such as our analytics, advertising, or ad-serving partners. We use and disclose the information collected through the use of cookies, web beacons, and measurement software and tools in accordance with this Privacy Policy. This includes using the information to report statistics, analyze trends, administer our services, diagnose problems, and target and improve the quality of our products and services. We may allow other third parties to use their own cookies and web beacons to collect information about your visits to the Platform. We have no control over such cookies and their use.

We may combine our cookies, information collected through the cookies and web beacons on the Platform with other information (including information collected by third parties using their own cookies and web beacons and providing our cookies and information to third parties) and use analytics services – to provide better or more relevant services and advertising to you on the Platform and third-party platforms. Our service providers and other third parties may do the same to provide more relevant services and advertising to you through other Platforms that you may visit.

If you do not want information collected through the use of cookies, web beacons, or measurement software and tools, you may be able to delete or reject Cookies or some of the measurement software features through your browser or the settings section of your mobile or tablet device. Disabling these features may cause some of the functions on the Platform or products and services not to work properly.

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data. All the personal information you provide will be stored on secure servers in an encrypted format.

You understand that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to the Platform, and any transmission is at your own risk.

If you wish to request the deletion of your personal data collected by Property Genie, you can do so through any of the following methods:

• Email: Send your data deletion request to info@propertygenie.com.my
• WhatsApp: Contact our support team via WhatsApp at +60356260022

Upon receiving your request, we will verify your identity and process the deletion of your personal data within 10 working days.

All reasonable steps will be taken by the Company to keep the information accurate and up to date. If you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us.

You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.

You can also notify us to limit the processing or to cease processing of your personal information. To exercise this right, please contact us.

If at any time you have any concerns, complaints, or questions in relation to your privacy or the operation of our company, please contact our Privacy Officer at info@propertygenie.com.my so that we may resolve your concerns.